Privacy Policy

Ohea Opticians is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit oheaopticians.com or contact us through the website.

1. Who We Are

Ohea Opticians is the data controller for personal information collected through this website. If you have any questions about how we handle your data, you can contact us at:

Website: oheaopticians.com

2. What Information We Collect

We may collect the following types of personal information:

Contact details such as your name, email address, and phone number, when you complete a contact form or make an enquiry.
Appointment information if you request a booking through the website.
Technical data such as your IP address, browser type, and pages visited, collected automatically when you browse the site.
Any information you voluntarily provide when communicating with us.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries or appointment requests.
To manage and improve our website and services.
To comply with our legal obligations.
To send you information you have requested, such as appointment reminders.

We will not use your personal information for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Legitimate interests, for responding to enquiries and improving our services.
Contractual necessity, where processing is required to fulfil a service you have requested.
Legal obligation, where we are required to retain or process data by law.
Consent, where you have given us explicit permission to use your data for a specific purpose.

5. How We Store and Protect Your Data

Your personal information is stored securely and is only accessible to staff who need it to carry out their duties. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your data with:

Service providers who assist us in operating the website or delivering our services, such as hosting providers or appointment management tools, who are contractually bound to keep your data confidential.
Regulatory or legal authorities where we are required to do so by law.

7. Your Rights

Under applicable data protection law, you have the following rights:

The right to access the personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of your personal data, subject to legal requirements.
The right to object to or restrict certain types of processing.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details on the website. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

Cookie Policy

This Cookie Policy explains how oheaopticians.com uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas. The website cannot function correctly without them. These cookies do not store any personally identifiable information.

Analytics Cookies

We may use analytics tools such as Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously, including the number of visitors, the pages they visit, and how long they spend on each page. This helps us improve the website experience.

Functional Cookies

These cookies allow the website to remember choices you make, such as your preferred language or region, and provide a more personalised experience.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View what cookies are stored on your device.
Delete some or all cookies.
Block third-party cookies.
Block cookies from specific websites.
Block all cookies from being set.

Please note that blocking or deleting cookies may affect the functionality of this website and other websites you visit. For guidance on managing cookies in your browser, visit your browser’s help pages or a resource such as www.allaboutcookies.org.

4. Third-Party Cookies

Some pages on our website may include content or tools from third parties, such as embedded maps, social media buttons, or contact form services. These third parties may place cookies on your device. We do not control these cookies and recommend reviewing the privacy and cookie policies of those third parties directly.

5. Cookie Consent

When you first visit oheaopticians.com, you will be asked to accept or manage cookie preferences via a cookie consent banner. You may withdraw or update your consent at any time by clearing your cookies and revisiting the site.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our use of cookies. Any updates will be published on this page with a revised date.